Privacy Policy

Last updated: 17 December 2025

This Privacy Policy describes how Sovol (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://sovol.uk (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, a website visitor, or another individual whose personal information we have collected in accordance with this Privacy Policy.

We operate the Site as an international e-commerce business and provide products and services to customers in the United Kingdom. We are committed to protecting your personal data and processing it in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal and regulatory obligations. When we do so, we will post the updated version on the Site and revise the “Last updated” date at the top of this page.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from a variety of sources, as described below. The type of information we collect depends on how you interact with our Site and Services.

In addition to the specific purposes set out below, we may use your personal information to communicate with you, provide and improve the Services, comply with legal obligations, enforce applicable terms, and protect the rights, property, and safety of our business, users, and others.

What Personal Information We Collect

When we refer to “personal information”, we mean information that identifies, relates to, describes, or can reasonably be associated with you.

Information We Collect Directly from You

Information you provide directly through the Services may include:

  • Contact details, such as your name, billing address, shipping address, phone number, and email address

  • Order information, including payment confirmation, delivery details, and purchase history

  • Account information, such as username, password, and other security-related details

  • Customer support information, including the content of communications you send to us

You may choose not to provide certain information, but this may limit your ability to use some features of the Services.

Information We Collect Automatically

When you use the Services, we automatically collect certain information about your interactions (“Usage Data”), including through cookies and similar technologies. This may include:

  • IP address

  • Browser and device information

  • Network connection information

  • Pages viewed, session duration, and referring URLs

Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

  • Service providers that support our Site and Services, such as Shopify

  • Payment processors that process payments on our behalf

  • Analytics and advertising partners that help us understand usage of the Site and improve our marketing

Any information obtained from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Products and Services

To perform our contract with you, including processing payments, fulfilling orders, arranging shipping, managing returns or exchanges, and administering your account.

Marketing and Advertising

To send marketing and promotional communications and display relevant advertisements, where permitted by law and based on your consent or our legitimate interests.

Security and Fraud Prevention

To detect, investigate, and prevent fraudulent, illegal, or malicious activities and to maintain the security of our Services.

Customer Support and Service Improvement

To respond to enquiries, provide customer support, and improve the functionality and performance of our Services.

Cookies

We use cookies and similar technologies to operate and improve our Site, analyse usage, and personalise content. Some cookies are essential for the Site to function properly, while others help us improve performance and marketing.

You can manage cookie preferences through your browser settings. Please note that blocking certain cookies may affect the availability or functionality of the Services.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • To service providers who perform services on our behalf, such as payment processing, logistics, analytics, customer support, and IT services

  • To business and marketing partners, in accordance with their own privacy policies

  • Where required by law or to protect our legal rights

  • In connection with a business transaction such as a merger, acquisition, or restructuring

We do not sell your personal information.

International Data Transfers

As an international business, we may transfer, store, and process your personal information outside the United Kingdom. Where such transfers occur, we implement appropriate safeguards in accordance with UK GDPR, including recognised contractual protections.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights Under UK GDPR

If you are located in the United Kingdom, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding to your request.

Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Security

We take reasonable technical and organisational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@sovo3d.com.

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.